CPNI Privacy Policy

STARPHONE LLC is an Interconnected VoIP Service Provider ensuring reliable connectivity to and from the Public Switched Telephone Network (PSTN). We maintain full compliance with FCC regulations, including CPNI protection and STIR/SHAKEN attestation.

What is CPNI?

Customer Proprietary Network Information (CPNI) is information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship.

This includes information such as:

• Call detail records and call logs
• Service usage patterns and statistics
• Technical configuration information
• Billing and account information
• Location data related to service usage

Our CPNI Protection Commitment

STARPHONE LLC is committed to protecting your CPNI in accordance with FCC regulations and industry best practices. We implement comprehensive security measures to ensure your network information remains confidential and secure.

Protection Measures

• Access Controls: Strict access controls limit CPNI access to authorized personnel only
• Encryption: All CPNI data is encrypted both in transit and at rest
• Audit Logging: Comprehensive logging of all CPNI access and modifications
• Employee Training: Regular training on CPNI protection requirements
• Technical Safeguards: Advanced security technologies to prevent unauthorized access
• Regular Reviews: Periodic security assessments and compliance audits

How We Use CPNI

We may use your CPNI for the following purposes:

Permitted Uses

• Service Provision: To provide, maintain, and improve our telecommunications services
• Billing and Collection: To generate accurate bills and collect payments
• Customer Support: To provide technical support and customer service
• Network Operations: To maintain and optimize our network infrastructure
• Legal Compliance: To comply with applicable laws and regulations
• Emergency Services: To provide emergency services and public safety

Marketing and Sales

We may use CPNI for marketing and sales purposes only with your explicit consent. You have the right to opt out of such uses at any time.

Your Rights and Choices

As a STARPHONE customer, you have the following rights regarding your CPNI:

• Access Rights: You may request access to your CPNI records
• Correction Rights: You may request correction of inaccurate CPNI
• Opt-Out Rights: You may opt out of CPNI use for marketing purposes
• Consent Rights: We will obtain your consent before using CPNI for marketing
• Notification Rights: You will be notified of any CPNI breaches
• Portability Rights: You may request your CPNI in a portable format

Data Sharing and Disclosure

We do not sell, trade, or rent your CPNI to third parties. We may disclose CPNI only in the following circumstances:

• With Your Consent: When you explicitly authorize the disclosure
• Legal Requirements: When required by law, court order, or regulatory authority
• Emergency Situations: To protect public safety or respond to emergencies
• Service Providers: To trusted service providers under strict confidentiality agreements
• Business Transfers: In connection with mergers, acquisitions, or business transfers

Security Measures

We implement industry-standard security measures to protect your CPNI:

Compliance and Auditing

We maintain full compliance with FCC regulations and industry standards:

• FCC Compliance: Full compliance with FCC CPNI regulations
• Regular Audits: Periodic internal and external security audits
• Staff Training: Regular training on CPNI protection requirements
• Incident Response: Comprehensive incident response procedures
• Documentation: Detailed documentation of all CPNI protection measures

Contact Information

For questions about our CPNI privacy policy or to exercise your rights:

• Email: privacy@starphone24.com
• Phone: +1 (555) STARPHONE
• Address: STARPHONE LLC, Wyoming, United States
• Legal Requests: legal@starphone24.com

Last Updated: January 1, 2025

This CPNI Privacy Policy is effective as of the date listed above and may be updated from time to time.