STARPHONE LLC — Truth-In-Billing Policy

STARPHONE LLC is committed to transparent billing practices in compliance with FCC Truth-In-Billing requirements. We provide clear, accurate, and understandable billing information to all our customers.

Our Billing Principles

We adhere to the following principles to ensure transparent and honest billing:

📋 Clear Descriptions

All charges are clearly described in plain language that customers can easily understand.

💰 Transparent Pricing

All fees and charges are disclosed upfront before service activation.

📊 Detailed Breakdown

Itemized billing statements showing all charges and their purposes.

🔍 No Hidden Fees

No surprise charges or hidden fees. All costs are disclosed in advance.

Service Plans and Pricing

Our service plans are designed with transparency and simplicity in mind:

Creator Plan - $3.99/month

Base Service: $3.99/month for virtual number service
Included Features: Unlimited calls, SMS, voicemail, caller ID
Additional Charges: None for standard features
Premium Features: Optional add-ons clearly priced

Business Plan - $15.00/month

Base Service: $15.00/month for business virtual number service
Included Features: All Creator features plus team management, API access
Additional Charges: None for standard business features
Enterprise Features: Advanced features clearly priced

Fee Structure and Charges

All fees and charges are clearly disclosed:

Monthly Subscription Fees

Creator Plan: $3.99 per month (billed monthly)
Business Plan: $15.00 per month (billed monthly)
Billing Cycle: Monthly billing in advance
Payment Methods: Credit card, PayPal, bank transfer

Additional Charges (Optional)

International Calls: $0.02 per minute (clearly disclosed)
Premium Numbers: $2.99 per month (clearly disclosed)
Additional Numbers: $1.99 per number per month (clearly disclosed)
Advanced Features: Priced individually and disclosed upfront

No Hidden Fees

Setup Fees: None
Activation Fees: None
Cancellation Fees: None
Early Termination Fees: None
Paper Billing Fees: None (digital billing only)

Billing Statement Format

Our billing statements include the following information:

Sample Billing Statement

STARPHONE LLC - Monthly Statement
Account: [Customer ID]
Billing Period: January 1-31, 2025
Due Date: February 1, 2025

Service Charges:
Creator Plan (Monthly) ................ $3.99
Virtual Number Service .............. $0.00
Unlimited Calls & SMS ............... $0.00
Voicemail Service ................... $0.00

Additional Services:
International Calls (15 min) ....... $0.30
Premium Number ...................... $2.99

Subtotal: ........................ $7.28
Taxes: .......................... $0.58
Total Due: ...................... $7.86

Taxes and Regulatory Fees

We comply with all applicable tax and regulatory requirements:

Federal Taxes and Fees

Federal Universal Service Fund: As required by FCC regulations
Federal Excise Tax: As applicable under federal law
Telecommunications Relay Service: As required by FCC

State and Local Taxes

State Sales Tax: As required by applicable state law
Local Taxes: As required by applicable local jurisdictions
Telecommunications Taxes: As required by state and local law

Regulatory Fees

FCC Regulatory Fees: As required by FCC regulations
State Regulatory Fees: As required by state regulatory authorities
Emergency Services Fees: As required for 911 service

Payment Terms and Methods

We offer flexible and secure payment options:

Accepted Payment Methods

Credit Cards: Visa, MasterCard, American Express, Discover
Debit Cards: All major debit card networks
PayPal: Secure PayPal payments
Bank Transfer: ACH and wire transfers
Digital Wallets: Apple Pay, Google Pay (where available)

Payment Terms

Billing Cycle: Monthly billing in advance
Due Date: Payment due on the 1st of each month
Grace Period: 5-day grace period for payments
Late Fees: $5.00 late fee after grace period
Service Suspension: Service may be suspended for non-payment after 15 days

Billing Disputes and Corrections

We are committed to resolving billing issues fairly and promptly:

Dispute Process

Contact Support: Report billing disputes within 60 days
Investigation: We investigate all disputes within 5 business days
Resolution: Corrections made within 10 business days
Credit Process: Credits applied to next billing cycle
Documentation: All disputes and resolutions documented

Error Corrections

Automatic Corrections: We automatically correct billing errors
Customer Notification: Customers notified of all corrections
Refund Process: Refunds processed within 5-7 business days
Credit Adjustments: Credits applied to customer accounts

Customer Rights and Protections

We protect customer rights and provide clear information:

Right to Information: Customers have the right to clear billing information
Right to Dispute: Customers can dispute any charges they believe are incorrect
Right to Explanation: We provide clear explanations of all charges
Right to Cancellation: Customers can cancel service at any time
Right to Refund: Refunds provided for unused services
Right to Privacy: Billing information is kept confidential and secure

Contact Information

For billing questions or disputes:

Billing Support: billing@starphone24.com
Customer Service: support@starphone24.com
Phone: +1 (555) STARPHONE
Address: STARPHONE LLC, Wyoming, United States
Online Portal: Access your billing information at starphone24.com

Last Updated: January 1, 2025

This Truth-In-Billing Policy is effective as of the date listed above and may be updated from time to time.