Help & Support

We're here to help you succeed

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Help Center

Browse our comprehensive knowledge base for answers to common questions and step-by-step guides.

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Live Chat

Get instant help from our support team. Available 24/7 for all users with priority support for Business plans.

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Email Support

Send us a detailed message and we'll get back to you within 24 hours. Perfect for complex issues.

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Phone Support

Call us directly for urgent issues. Available for Business plan subscribers during business hours.

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Frequently Asked Questions

Quick answers to common questions

STARPHONE provides you with virtual phone numbers that you can use for calls and SMS. Your personal number stays private while you communicate through your virtual number.

Getting started is easy! Sign up for a free trial, choose your virtual number, and download our mobile app. You'll be making calls within minutes.

Yes! STARPHONE offers numbers from multiple countries, making it perfect for international communication and travel.

Absolutely. We use enterprise-grade encryption and comply with all privacy regulations to keep your data safe and secure.

Yes, you can cancel your subscription at any time. No long-term contracts or hidden fees.

Yes! We provide 24/7 customer support for all our users, with priority support for Business plan subscribers.

Number porting is available for most carriers. Contact our support team with your current number and carrier information, and we'll guide you through the process.

If you cancel your subscription, you have 30 days to port your number to another carrier. After that, the number will be released back to the pool.

Absolutely! STARPHONE offers business plans with team management, API access, and advanced features perfect for businesses of all sizes.

We offer a 30-day money-back guarantee. If you're not satisfied with our service, contact us within 30 days for a full refund.

Contact Us

Get in touch with our support team

Get in Touch

Email Support

support@starphone24.com

We respond within 24 hours

Phone Support

+1 (555) STARPHONE

Business hours: 9 AM - 6 PM EST

Live Chat

Available 24/7

Click the chat icon in the bottom right

Response Times

  • Live Chat: Instant
  • Email: Within 24 hours
  • Phone: Business hours only
  • Business Plan: Priority support

Popular Help Topics

Quick access to our most requested help articles

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Getting Started

Learn how to set up your account, choose a number, and make your first call.

  • Account setup guide
  • Choosing your number
  • Downloading the app
  • Making your first call
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Mobile App

Everything you need to know about using the STARPHONE mobile app.

  • App installation
  • App settings
  • Notifications setup
  • Troubleshooting
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Billing & Payments

Manage your subscription, update payment methods, and understand billing.

  • Payment methods
  • Billing cycles
  • Upgrading plans
  • Refund policy
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Technical Issues

Troubleshoot common technical problems and connectivity issues.

  • Call quality issues
  • Connection problems
  • App crashes
  • Sync issues
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Business Features

Learn about team management, API integration, and business tools.

  • Team setup
  • API documentation
  • Analytics dashboard
  • Shared numbers
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Privacy & Security

Understand how we protect your data and maintain your privacy.

  • Data protection
  • Privacy settings
  • Security features
  • Compliance

Still Need Help?

Our support team is here to help you succeed